Overview

If the customer receives an incorrect, broken, or damaged item, We will arrange for an exchange delivery. However, the claim must be filed within 48 hours of delivery through our website’s Contact Us Page or WhatsApp number +92 333 8995257 . You can also use this link to access the complaint center.

Necessary proof & timeline:

When launching a claim, video proof from the customer is mandatory to clearly demonstrate or explain the fault with the item. Verbal claims alone will not be accepted.
Claims must be filed within 48 hours of parcel delivery; otherwise, the claim will not be accepted.

Need help?

Contact us at info@storepoint.pk or WhatsApp number +92 333 8995257 for questions related to refunds and returns.