What if the customer receives an incorrect, broken, or damaged item?
The Delivered Product is Wrong/damaged/Short in Quantity/Low Quality, and customer wants to return it. What should he can do?
If the customer receives an incorrect, broken, or damaged item, We will arrange for an exchange delivery. However, the claim must be filed within 48 hours of delivery through our website’s contact us page or WhatsApp Number 0333-8995257.
Necessary proof & timeline:
When launching a claim, video proof from the customer is mandatory to clearly demonstrate or explain the fault with the item. Verbal claims alone will not be accepted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank/ easypaisa Jazz Cash etc (if the payment were made online. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: Address on Packing Slip/ flyer
Shipping returns
To return your product, you should mail your product to: Address on Packing Slip/ flyer
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at our contact us page or WhatsApp 0333-8995257 for questions related to refunds and returns.